Careers

Xenon FS simplifies Full Container Load drayage management. With our proprietary cloud-based technology, extensive partner network, and deep industry experience, Xenon FS is able to offer our customers end-to-end solutions for rate quoting and order handling.

The international FCL market is evolving with a greater need to take control of drayage. Xenon FS is poised to meet this growing demand for FCL drayage management by expanding our team.

Job Title: Customer Service and Operations Manager – FCL Drayage
Location: Ventura, CA
Job Responsibilities:
  • Manage and oversee FCL drayage brokerage Operations and Customer Service staff
  • Organize workflow/set priorities/monitor activity/ensure completion of work
  • Serve as backup as required due to workload/absence
  • Work closely with clients/staff to ensure operational questions are answered and procedures are optimized
  • Responsible for the creation of exception reports – notate delays/problems
  • Manage/assign workflow to operations staff, ensuring coverage for all time zones in the Continental US
  • Act as escalation “point of contact” for customers and vendor concerns and opportunities
  • Coordinate/oversee various projects throughout operational teams
  • Design/implement process control procedures – modifying existing procedures where necessary
  • Research/recommend solutions on recurring issues within operational groups
  • Review work for accuracy and ensure client specifications are met
  • Support team efforts to coordinate shipments per customer specifications and minimize costs as if they were our own
  • Respond to high volume of communications daily
  • Work with management to ensure alignment with company strategy in forecasting and business plans
  • Articulate a value proposition to secure FCL Drayage business
  • Recommend changes in products, service, and policy by evaluating results and competitive developments
  • Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
  • Bachelor's degree or equivalent industry experience
  • Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
  • Ability to build and maintain a strong network of vendors
  • Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
  • Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
  • High degree of initiative and independent execution
  • Proficient in Microsoft Office – Excel, PowerPoint, Word
Job Title: FCL Drayage Customer Service and Dispatch Representative
Location: Ventura, CA
Job Responsibilities:
  • Coordinate shipment for customer per their specifications and minimizing costs as if they were our own
  • Closely monitor shipments, always striving towards defect free service to our customers
  • Immediately advise customers of any variances including additional charges, revised dates/times, and updated requirements
  • Communicate with network of drayage carriers to cover loads, send rate sheets, dispatch load assignments and assist drivers with routing and other needs or questions
  • Monitor carrier movement from shipper to receiver to ensure load is picked up/delivered on time and in the intended condition
  • Ensure timely update of shipment milestones, whether updated directly by our vendor or updated by our company on our vendors’ their behalf
  • Request and audit all necessary shipping and carrier documents
  • Respond to high volume of communications daily
  • Work with management to ensure alignment with company strategy in forecasting and business plans
  • Recommend changes in products, service, and policy by evaluating results and competitive developments
  • Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
  • 2+ years of recent experience within the transportation industry, preferably with an NVOCC/Freight Forwarder or FCL drayage carrier
  • Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
  • Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
  • High degree of initiative and independent execution
  • Proficient in Microsoft Office – Excel, PowerPoint, Word

Apply

Please submit your resume to careers@xenonfs.com.