Xenon FS simplifies Full Container Load drayage management. With our proprietary cloud-based technology, extensive partner network, and deep industry experience, Xenon FS is able to offer our customers end-to-end solutions for rate quoting and order handling.

The international FCL market is evolving with a greater need to take control of drayage. Xenon FS is poised to meet this growing demand for FCL drayage management by expanding our team.

Job Title: FCL Drayage Customer Service and Dispatch Representative
Location: Ventura, CA
Job Responsibilities:
  • Coordinate shipment for customer per their specifications and minimizing costs as if they were our own
  • Closely monitor shipments, always striving towards defect free service to our customers
  • Immediately advise customers of any variances including additional charges, revised dates/times, and updated requirements
  • Communicate with network of drayage carriers to cover loads, send rate sheets, dispatch load assignments and assist drivers with routing and other needs or questions
  • Monitor carrier movement from shipper to receiver to ensure load is picked up/delivered on time and in the intended condition
  • Ensure timely update of shipment milestones, whether updated directly by our vendor or updated by our company on our vendors’ their behalf
  • Request and audit all necessary shipping and carrier documents
  • Respond to high volume of communications daily
  • Work with management to ensure alignment with company strategy in forecasting and business plans
  • Recommend changes in products, service, and policy by evaluating results and competitive developments
  • Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
  • 2+ years of recent experience within the transportation industry, preferably with an NVOCC/Freight Forwarder or FCL drayage carrier
  • Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
  • Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
  • High degree of initiative and independent execution
  • Proficient in Microsoft Office – Excel, PowerPoint, Word


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