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Xenon FS simplifies Full Container Load drayage management. With our proprietary cloud-based technology, extensive partner network, and deep industry experience, Xenon FS is able to offer our customers end-to-end solutions for rate quoting and order handling.
The international FCL market is evolving with a greater need to take control of drayage. Xenon FS is poised to meet this growing demand for FCL drayage management by expanding our team.
Job Title: Full Container Load Drayage Trucking Coordinator
Location: Ventura, CA
Job Description:
- Coordinate shipment for our customers, per their specifications and minimizing costs as if they were our own
- Closely monitor shipments, always striving towards defect-free service to our customers
- Immediately advise customers of any variances including additional charges, revised dates/times, and updated requirements
- Communicate with our network of drayage carriers to cover loads, send rate requests, dispatch load assignments and assist drivers with routing and other needs or questions
- Monitor carrier movement from shipper to receiver to ensure loads are picked up/delivered on time and in the intended condition
- Ensure timely update of shipment milestones, whether updated directly by our vendor or updated by our company on our vendors’ behalf
- Request and audit all necessary shipping and carrier documents
- Respond to a high volume of communications daily
- Work with management to ensure alignment with company strategy in forecasting and business plans
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
- 2+ years of recent experience within the transportation industry preferred
- Excellent customer service, communication (both verbal & written), problem solving, and negotiation skills are required
- Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
- High degree of initiative and independent execution
- Proficient in Microsoft Office – Excel, PowerPoint, Word
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