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Xenon FS simplifies Full Container Load drayage management. With our proprietary cloud-based technology, extensive partner network, and deep industry experience, Xenon FS is able to offer our customers end-to-end solutions for rate quoting and order handling.
The international FCL market is evolving with a greater need to take control of drayage. Xenon FS is poised to meet this growing demand for FCL drayage management by expanding our team.
Job Title: Customer Service Operations Manager – Full Container Load (FCL) Drayage
Location: Ventura, CA
Job Description:
- Manage the FCL drayage brokerage Customer Service/Operations staff
- Organize workflow, set priorities, monitor activity, and ensure completion of work
- Maintain a network of fully insured and compliant drayage providers sufficient to meet customer demand
- Act as escalation “point of contact” for customers and vendor concerns and opportunities
- Assign workflow for operations staff, ensuring coverage for all time zones across the US
- Work closely with staff to ensure operational questions are answered timely and procedures are optimized
- Establish exception reports to address and improve operational efficiency
- Design and implement process control procedures – modifying existing procedures where necessary
- Create and monitor vendor performance scorecards
- Select tools to improve ease of access to our vendor network including proactive compliance notifications
- Coordinate/oversee various ad hoc projects
- Serve as backup as required due to workload/absence
- Review work for accuracy and ensure client specifications are met
- Research and recommend solutions on recurring issues within the operations/customer service teams
- Support team efforts to coordinate shipments per customer specifications and minimize costs as if they were our own
- Work with management to ensure alignment with company strategy in forecasting and business plans
- Collaborate internally with the team on processes, pricing strategy, operational coverage, and account implementation plans
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
- Bachelor's degree preferred
- Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
- Excellent customer service, communication, problem solving, and negotiation skills are required
- High degree of initiative and independent execution
- Proficient in Microsoft Office – Excel, PowerPoint, Word
Job Title: Full Container Load Drayage Trucking Coordinator
Location: Ventura, CA
Job Description:
- Coordinate shipment for our customers, per their specifications and minimizing costs as if they were our own
- Closely monitor shipments, always striving towards defect-free service to our customers
- Immediately advise customers of any variances including additional charges, revised dates/times, and updated requirements
- Communicate with our network of drayage carriers to cover loads, send rate requests, dispatch load assignments and assist drivers with routing and other needs or questions
- Monitor carrier movement from shipper to receiver to ensure loads are picked up/delivered on time and in the intended condition
- Ensure timely update of shipment milestones, whether updated directly by our vendor or updated by our company on our vendors’ behalf
- Request and audit all necessary shipping and carrier documents
- Respond to a high volume of communications daily
- Work with management to ensure alignment with company strategy in forecasting and business plans
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
- 2+ years of recent experience within the transportation industry preferred
- Excellent customer service, communication (both verbal & written), problem solving, and negotiation skills are required
- Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
- High degree of initiative and independent execution
- Proficient in Microsoft Office – Excel, PowerPoint, Word
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